Questions? We have answers. How does a subscription work? When signing up for a subscription, you agree to pay a recurrent fee for a certain product or service, for instance on a weekly, monthly, or yearly basis. PDF Extra operates on the yearly subscription model, meaning that your credit card will be billed each year for as long as your subscription remains active. What is a 30-day money-back guarantee? With the 30-day guarantee, we will fully reimburse you in case you decide to cancel your subscription in the first 30 days of using PDF Extra. What’s the difference between PDF Extra Premium and Ultimate? With the Premium account tier, you get all the core features needed to work on PDFs wrapped up in an affordable package. With the Ultimate tier, you can further elevate your PDF workflow with advanced tools such as form creation, PDF conversion to other file formats, and scanned text recognition. What's the difference between PDF Extra Team Ultimate and PDF Extra Business? The Business account tier offers you the same toolset as Teams Ultimate. However, unlike Teams Ultimate, which supports only up to 6 seats (users) per license, PDF Extra Business enables you to scale your operations more effectively by offering you anywhere between 7 and 100 seats per license, depending on your needs. What are the minimum system requirements to run PDF Extra? Available on: PC, Surface Hub OS: Windows 10 version 14393.0 or higher Architecture: x64 Memory: 1 GB (Minimum), 2 GB (Recommended) Processor: 1 GHz or faster, 2-core (Minimum), 2 GHz or faster, 4-core (Recommended) What’s the difference between individual and business subscriptions? An individual license supports a single activation on a single supported device (up to three devices per 1 Ultimate license). Team licenses support up to 6 simultaneous activations (up to 18 devices per 1 Ultimate license), while Business licenses can support anywhere from 7 to 100 simultaneous activations. Is there a non-subscription version of PDF Extra available? Users who don’t want to sign up for a yearly subscription plan will be happy to learn that we also offer PDF Extra Lifetime - a perpetual license that includes everything PDF Extra Premium has to offer. What is PDF Extra Office Pack? The bundle includes a license for OfficeSuite Personal - a full suite of office productivity apps that enables you to seamlessly create and edit documents, spreadsheets, interactive slides, and PDFs. You also get a dedicated email client and calendar with a built-in translator and spell-checker. The other product in the bundle is PDF Extra Ultimate - a one-stop-shop for all things PDF with which you can create, edit, scan, convert, fill & sign, organize, and protect PDF files with unparalleled ease. Finally, the bundle also offers you 100 GB of free cloud storage to help you sync all your work across devices. Can I use the bundled products on multiple devices? Yes - both OfficeSuite Personal and PDF Extra Ultimate can be activated on a single desktop device and up to two mobile devices (Android & iOS). Can I purchase the products separately or do I have to buy the bundle? While both products are available separately, with the bundle you can take advantage of our exclusive 50% discount. Is a lifetime version of the bundle available? No, the bundle and its discounted price apply only to our yearly subscription model. What is your refund policy for PDF Extra Office Pack? The same 30-day money-back guarantee for the other PDF Extra plans applies here as well, so you can refund the bundle in full if you’re not happy with your purchase. Is there any guide available for the bundled software? For tips on how to use PDF Extra, check out our User Guide. To make the most of your OfficeSuite Personal license, visit our extensive Help Center.
